MatthewWhite wrote:

I'm so sorry for your loss. I'm always browsing with a VPN from the US, but right now I'm out of the country for the next five-six months. I would try to recover the data from your memory disk (I'm a data recovery expert) when I return back to the US.

Thank you for the kindness. I took it to a specialist, he accessed it and realized there was no file inside. I don't know what happened.

And I live in Brazil.